Frequently Asked Questions
Appointments
Appointments can be scheduled by calling (469) 591-1900. We ask that you arrive at least 10 minutes before your scheduled appointment to complete necessary paperwork and confirm insurance coverage.
Our practice offers separate sick and well waiting areas with plenty of seating for patients. We also have a specialty waiting room for infants 2 months and younger to minimize exposure to communicable diseases.
Only a certain number of appointments are scheduled each hour. If your child has a problem that might require extra time (i.e. chronic headaches, recurrent abdominal pain), please convey this to our team when scheduling the appointment.
If necessary, please notify our office when you are unable to keep an appointment. Sick appointments should be canceled as soon as possible. Other appointments should be canceled with at least 24-hour notice. Cancellations occurring less than 24 hours prior to the appointment will be subject to a cancellation fee.
Phone Calls
If you have a medical question, your call will be handled by our trained triage nurses. (If you wish your child to be seen, please make an appointment.) All phone calls are returned in the order received, unless there is an urgent problem. We strive to answer all calls on the same day they are received. Please note, calls requiring a physician's input may not be returned until after appointments are seen.
After Hours
For all emergencies, please call 911 or go to the nearest emergency room.
For non-emergent problems requiring an after-hours office visit, please check with your insurance carrier for recommendations. Two local urgent care clinics are for pediatric patients only, and are listed below. We are not affiliated with either of these clinics, so please ensure that important information is faxed to our office after your visit.
Children’s Health PM Urgent Care
Phone: (214) 592-0701
Website: https://www.childrens.com/location-landing/locations-and-directions/primary-and-urgent-care/pm-urgent-care-mckinney
Urgent Care for Kids
Phone: (214) 592-0701
Website: https://www.urgentcarekids.com/locations/mckinney/
You may also contact Ask A Nurse by Medical City Children’s Hospital. Ask a Nurse is a free service for pediatric patients, available 24 hours a day, 7 days a week. To reach this service call (972) 318-6752. Many insurance carriers also offer a free nurse advice line.
Medication Refills
The quickest way to receive a prescription refill is to call your pharmacy, as they can send an electronic request directly to your child's chart in the electronic medical record. Medication refills can also be requested easily through the patient portal, which also goes directly into your child's chart. Phone refill requests will typically be completed within a few days. Some prescriptions may require pre-authorization from your insurance carrier, so please be sure to contact us before your child is completely out of medicine. Refills will not be given for patients who have not had an exam within the preceding 12 months. Patients requiring ADHD medication refills will need to have an exam within the preceding 6 months. All refill requests are subject to physician discretion.
Insurance Providers
Lone Star Pediatrics is an in in-network provider for all major and numerous minor insurance carriers, including BlueCross, Aetna, Cigna, and Tricare. Please click here for a list of currently accepted insurances.
If we have a contract with your insurance carrier, we will file medical claims directly with them. You are responsible for all co-pays, coinsurance, deductibles, and non-insurance covered services at the time of service. In order to submit your claim, we must have a current copy of your insurance card on file. Please bring your insurance card to every visit.
Please note that there are certain services and items that may not be covered by the carrier, and are the responsibility of the patient to pay.
Referrals: Most insurance plans do not require formal referrals from our office, but require that you use an in-network provider to have a covered service. Some insurance providers will require a referral or prior authorization for certain procedures, diagnostic imaging, or specialist appointments. It is the responsibility of the insured to be fully aware of the insurance plan requirements. Also, please remember that even if your health plan has issued an authorization number, this is not a guarantee of payment. We are unable to do retroactive referrals (paperwork after the appointment has occurred), so please notify our office at least one week in advance of an appointment requiring a formal referral.
