Office Policies
Appointments can be made thru booking online or thru a phone call
No-Show/Missed Appointments will incur a charge of $75 per no-show appointment
Medication refills will be completed within 7 business days of refill request
Messages for non-urgent, non-emergency messages will be returned within 3 business days
Referrals will be completed within 7-10 business days, depending upon insurance approval
Forms (school, camp, sports, etc.) will be completed within 7 business days
Behavioral disorder care will require close monitoring and more frequent appointments


Privacy Policy
We adhere to the national Health Insurance Portability and Accountability Act, requires offices to protect patient health information, respect patient rights, and maintain strict security measures, both in paper and electronic forms, to ensure privacy and compliance
We will not and cannot release any information about you or your child without a parent or guardian's permission
A parent or guardian can withdraw any protection of health information with a written notice
We do provide patient health information to additional healthcare entities which will assist in further evaluation and care of your child, for example, referrals and pharmacies
We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information
Please review our office HIPAA Policy
After-hours Policies
For all emergencies, please call 911 or go to the nearest emergency room
Pediatric urgent care clinics are listed below and please ensure the visit summary is faxed to our office
You may click the individual clinic name to get directions
Children’s Health PM Urgent Care (McKinney)
Phone: (469) 342-6767
Children’s Health PM Urgent Care (Prosper)
Phone: (469) 949-5437
Cook Children's Urgent Care (Prosper)
Phone: (682) 303-8000
Urgent Care for Kids (McKinney)
Phone: (214) 592-0701
After-hours nurse triage calls
Medical City Children's Hospital Ask-A-Nurse, is a free service for pediatric patients
To contact this service, please call (972) 318-6752
Many health insurance carries also offer a free nurse advice line

