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Office Policies

Appointments can be made thru booking online or thru a phone call

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No-Show/Missed Appointments will incur a charge of $75 per no-show appointment

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Medication refills will be completed within 7 business days of refill request

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Messages for non-urgent, non-emergency messages will be returned within 3 business days

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Referrals will be completed within 7-10 business days, depending upon insurance approval

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Forms (school, camp, sports, etc.) will be completed within 7 business days

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Behavioral disorder care will require close monitoring and more frequent appointments

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Privacy Policy

We adhere to the national Health Insurance Portability and Accountability Act, requires offices to protect patient health information, respect patient rights, and maintain strict security measures, both in paper and electronic forms, to ensure privacy and compliance

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We will not and cannot release any information about you or your child without a parent or guardian's permission

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A parent or guardian can withdraw any protection of health information with a written notice

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We do provide patient health information to additional healthcare entities which will assist in further evaluation and care of your child, for example, referrals and pharmacies

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We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information

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Please review our office HIPAA Policy

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After-hours Policies

For all emergencies, please call 911 or go to the nearest emergency room 

Pediatric urgent care clinics are listed below and please ensure the visit summary is faxed to our office

 

You may click the individual clinic name to get directions

Children’s Health PM Urgent Care (McKinney)
Phone:  (469) 342-6767

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Children’s Health PM Urgent Care (Prosper)

Phone:  (469) 949-5437


Cook Children's Urgent Care (Prosper)
Phone: (682) 303-8000

Urgent Care for Kids (McKinney)
Phone: (214) 592-0701

 

After-hours nurse triage calls

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Medical City Children's Hospital Ask-A-Nurse, is a free service for pediatric patients

To contact this service, please call (972) 318-6752

 

Many health insurance carries also offer a free nurse advice line

© 2026 by Lone Star Pediatrics

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